1. Who we are

This website, tonexms.com, is operated by Tonex Management Solutions Zimbabwe, registration number 23483A02122024, of 13 Tredgold Drive, Lincoln Green, Belvedere, Harare. We process personal information in line with the Cyber and Data Protection Act Chapter 12:07.

2. Information we collect

• Details you give us through the enquiry form: name, organisation, email, phone number and your message.
• Messages you send us by email or WhatsApp.
• Basic website usage data through cookies, only where you have given consent.

3. How we use it

• To respond to your enquiry and prepare proposals or quotes.
• To deliver consulting and training services you have requested.
• To improve this website, where you have consented to analytics cookies.

We do not sell personal information.

4. Online courses

Online courses are provided on tonexms.co.za by Tonex Management Solutions (Pty) Ltd, South Africa. When you register there, that company’s privacy policy applies.

5. Sharing and transfers

We share information only with service providers who help us operate, such as our website host and email provider, and with Tonex Management Solutions (Pty) Ltd where needed to deliver a service you requested.

6. How long we keep it

We keep enquiry information for 5 years, unless a longer period is required by law or for an ongoing contract.

7. Security

We use encrypted connections (HTTPS), access controls, spam protection and regular backups to protect the information we hold.

8. Your rights

You may ask to access, correct or delete your personal information or object to how we use it. Contact us using the details below.

9. Contact and complaints

Data protection contact: Kudzai Rukobo, support@tonexms.com. If you are not satisfied with our response, you may complain to POTRAZ, the Data Protection Authority in Zimbabwe.